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Review · TechClosed · 3 questions60 voters
What the crowd rated

Your honest Rappi review

A question for Colombia: Rappi is one of the country's biggest apps. Tell us what it gets right and what it should fix. Your answers stay private.

37%SometimesQuestion 1
32%Product rangeQuestion 2

Question by question

Question 1Pick one
How often do you use Rappi?
Sometimes37%22
Rarely20%12
Every week15%9
I've never used Rappi15%9
Most days13%8
Question 2Pick multiple
What does Rappi do best?
Voters chose more than one answer, so these shares add up to more than 100%.
Product range32%19
Promotions and deals28%17
Prices and fees17%10
Delivery speed15%9
Customer support13%8
App experience8%5
Nothing, honestly7%4
Other (tell us)5%3
Question 3Written answers
What should Rappi fix or improve?
In their own words

Delivery times and punctuality stand out as the top concern, with many people wanting faster and more reliable delivery service. Working conditions and pay for delivery riders and staff are another recurring theme, alongside calls for better prices, more discounts, coupons, and promotions. Some also mention improving the app interface, search/filtering, customer service, staff selection and presentation, and expanding availability to more cities. A notable portion of respondents expressed general satisfaction, saying there is nothing to change.

A themes summary of 60 written-in answers. Individual answers are kept private.
Who answered, and how we count itSampling, free-text handling and full methodology60
Verified humans
60

Every ballot is one World ID holder. No bots, no repeat voting, no weighting applied.

Margin at 95%
±12.7 pts

Sampling error for this many ballots. The crowd is self-selected, so this is not a representative panel.

Written-in answers
63

Summarised into themes by machine, then reviewed. Individual responses are never shown.

Aggregate results from verified voters. Free-text answers are summarised into themes; individual responses are kept private and never shown. A read-only record of what World ID holders expressed in our polls — not VoxPop predictions, and not financial advice.