What the crowd rated

Rate the e-wallet or mobile money app you use most

Wallet and mobile money apps do a lot of small everyday jobs. Tell us how the one you open most is working for you.

4.2average rating out of five, from the 575 who use one.Question 1

26%Nothing I would changeQuestion 2

Question by question

Question 1Rating scale

Thinking of the wallet or mobile money app you use most for everyday payments, and not counting crypto apps, how would you rate it overall?

4.2Average out of 5

77%Rate it good or better

3%Rate it poor or worse

46%

31%

20%

Very good · 46%Good · 31%Okay · 20%Poor · 3%Very poor · 0%

The average and both shares exclude the 14 voters (2%) who said they do not use one, leaving 575 ratings.

Question 2Pick multiple

What would you most want changed about the wallet app you use? Pick up to 2.

Voters chose more than one answer, so these shares add up to more than 100%.

Nothing I would change26%155

App crashes or will not load20%116

Support is hard to reach when something goes wrong19%113

Confusing to find things in the app19%112

Payments are slow or fail16%94

Charges are not clear before I confirm a payment15%87

Getting money into the wallet is a hassle13%78

Other (tell us)2%11

In their own words

Feedback centered on cost and reliability: several respondents want lower fees or charges on transfers, and a couple of others called for changes to rewards programs. There were also concerns about trust in the app and about slow recovery of balances after system outages, plus a mention of wanting better network/connection quality.

A themes summary of 11 written-in answers. Individual answers are kept private.

Who answered, and how we count itSampling, free-text handling and full methodology589

Verified humans

589

Every ballot is one World ID holder. No bots, no repeat voting, no weighting applied.

Margin at 95%

±4.0 pts

Sampling error for this many ballots. The crowd is self-selected, so this is not a representative panel.

Written-in answers

Summarised into themes by machine, then reviewed. Individual responses are never shown.

Aggregate results from verified voters. Free-text answers are summarised into themes; individual responses are kept private and never shown. A read-only record of what World ID holders expressed in our polls — not VoxPop predictions, and not financial advice.

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