32% · My bank's own app
The app you use to hold, send or spend money: how good is it really?
Overall sentiment is largely positive, with many respondents saying they're satisfied and wouldn't change anything about ease of use, speed, and reliability. Where changes were requested, the most common themes were lowering fees, transfer charges, and interest rates on loans/credit, followed by requests for stronger security, better fraud protection, and improved customer service. Other recurring suggestions included more rewards, cashback, and promotions, faster or more stable app performance, and expanded features such as crypto support, broader investment options, and higher credit limits.
A themes summary of 932 free-text responses · individual answers kept privateAggregate results from verified voters. Free-text answers are summarised into themes; individual responses are kept private and never shown.